Policy Overview
Global Air Hub understands that damaged baggage or personal belongings can cause inconvenience during or after travel. This Damage Management Policy explains the general process for reporting and addressing baggage damage associated with eligible travel reservations.
Baggage damage claims are generally governed by the policies, conditions of carriage, and applicable rules of the airline or travel provider responsible for transporting the baggage. Global Air Hub may assist travelers with communicating their concerns to the appropriate provider where applicable.
The availability of compensation, repair, replacement, or reimbursement depends on the circumstances of the damage, the applicable airline policy, the type of baggage involved, and any applicable laws or international conventions.
Important: Travelers should report baggage damage as soon as it is discovered. Delayed reporting may affect the ability of the airline or travel provider to investigate or process a claim.
Reporting Damaged Baggage
If your checked baggage appears to be damaged when you arrive at your destination, you should report the damage to the airline or its authorized baggage service representative as soon as possible.
Where an airport baggage service desk or claims office is available, travelers should report the issue before leaving the airport whenever reasonably possible.
If the damage is discovered after leaving the airport, contact the airline or applicable travel provider promptly using the contact information provided with your travel documents or booking confirmation.
Travelers should retain any baggage claim tags, receipts, photographs, boarding passes, baggage reports, and other documents related to the damaged item.
Please note: Global Air Hub does not determine whether an airline will accept or approve a baggage damage claim. The applicable airline or responsible travel provider will generally determine eligibility under its own policies and applicable law.
Airline Responsibility
Airlines are generally responsible for handling checked baggage transported under their conditions of carriage. Where baggage is damaged while under an airline's care, the airline may review the circumstances and determine whether compensation, repair, replacement, or another resolution is available.
The airline may require the traveler to provide evidence showing the condition of the baggage before and after the journey, along with documentation demonstrating ownership and the value of the damaged item.
Different airlines may apply different procedures, documentation requirements, exclusions, and claim deadlines. Travelers should therefore follow the instructions provided by the airline handling the baggage.
Where multiple airlines are involved in an itinerary, responsibility may depend on which carrier transported the baggage and the applicable rules governing the journey.
Damage Claim Process
Travelers seeking assistance with damaged baggage should first notify the applicable airline or baggage service provider. A baggage irregularity report or similar document may be issued depending on the airline's procedures.
Once a claim is submitted, the airline may investigate the circumstances, review supporting documents, inspect the damaged baggage, and determine the appropriate resolution.
Depending on the circumstances and applicable rules, a resolution may include repair of the baggage, replacement, reimbursement, travel credit, or another form of settlement.
Global Air Hub may provide reasonable assistance with communicating booking-related information or directing travelers to the appropriate airline or travel provider. However, Global Air Hub does not guarantee that a claim will be approved or that compensation will be provided.
Required Documentation
To process a baggage damage claim, the airline or travel provider may request documents and information relating to the affected baggage or item.
Depending on the claim, requested documentation may include:
- Airline ticket or booking confirmation.
- Boarding pass or proof of travel.
- Baggage claim tag or baggage receipt.
- Baggage damage report or property irregularity report, where applicable.
- Clear photographs showing the damage.
- Proof of ownership.
- Original purchase receipt or other evidence of value, where available.
- Repair estimates or replacement documentation, where requested.
Travelers should provide complete and accurate information and retain copies of all documents submitted in connection with their claim.
Claim Deadlines
Baggage damage claims may be subject to strict reporting and submission deadlines established by the airline, applicable law, or international travel conventions.
Travelers should submit a damage report and any required claim documentation as soon as possible after discovering the damage.
Failure to report or submit a claim within the applicable deadline may result in the claim being rejected or the traveler's ability to obtain compensation being limited.
Important: Claim deadlines may vary depending on the airline, itinerary, destination, type of baggage, and applicable legal requirements. Always follow the deadline provided by the responsible carrier.
Damage That May Not Be Covered
Not every type of baggage damage will necessarily qualify for compensation. Airlines may exclude certain types of damage under their conditions of carriage or applicable baggage policies.
Examples of damage that may be excluded or subject to limitations can include normal wear and tear, scratches, minor dents, stains, broken wheels or handles resulting from ordinary use, or damage caused by improper packing.
Damage resulting from prohibited items, excessive baggage contents, fragile items packed without appropriate protection, or circumstances outside the carrier's responsibility may also be excluded.
The actual determination of whether damage is covered will depend on the applicable airline rules, evidence provided, and relevant law.
Limitation of Liability
Global Air Hub acts as a travel service provider or intermediary and does not physically handle, transport, inspect, repair, or store passenger baggage unless expressly stated otherwise.
To the fullest extent permitted by applicable law, Global Air Hub is not responsible for baggage damage caused by an airline, airport operator, baggage handling company, or other independent third-party provider.
Any compensation or reimbursement relating to damaged baggage will generally be determined by the responsible airline or travel provider under its applicable rules and legal obligations.
Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.
Airlines and Third-Party Travel Providers
Global Air Hub may facilitate bookings involving airlines, hotels, car rental companies, cruise operators, tour providers, and other independent travel suppliers.
Each provider may maintain its own baggage policies, conditions of carriage, claims procedures, exclusions, documentation requirements, and liability limitations.
Travelers are responsible for reviewing the applicable provider's policies and complying with any requirements associated with submitting a baggage damage claim.
Contact Global Air Hub
If you need assistance regarding damaged baggage, a baggage damage report, claim documentation, or communication with the airline or travel provider, our support team may assist with your booking-related inquiry.
Please have your booking reference, passenger information, travel dates, baggage details, and any damage report or supporting documentation available when contacting us.