GlobalAirHub – Cancellation & Refund Policy | Template Return & Payment Terms

Refunds, Cancellations & Changes Policy

1. Overview

At Global Air Hub Inc., we aim for transparency and fairness in all bookings. This policy explains your rights and obligations regarding refunds, cancellations, and changes to travel arrangements booked through us or our partners. Please read this policy carefully before making a reservation. Your use of our services constitutes acceptance of these terms.

2. Definitions

Travel Services: Includes airline tickets, hotels, car rentals, vacation packages, tours, and ancillary services booked through us.
Supplier: Third-party service providers such as airlines, hotels, cruise lines, etc., whose terms and conditions may govern refunds and changes.
Non-Refundable: Services that are not eligible for refund once booked or after specific cut-off times.
Refundable: Services that may be returned for a partial or full refund under defined conditions.

3. Cancellations

3.1 Airline Tickets

Non-Refundable Tickets: If a ticket is labeled non-refundable by the airline, refunds are generally not available for voluntary cancellation. You may receive airline credit or eCredit if permitted by the airline.
Refundable Tickets: Eligible for a refund if cancelled in accordance with the airline’s fare rules and within allowable time frames.
24-Hour Rule: If an airline ticket is canceled within 24 hours of booking, you may be eligible for a full refund if the airline’s policy supports this — regardless of fare type. This is subject to airline conditions and applicable federal regulations.

3.2 Hotels, Cars & Other Services

Cancellation and refund eligibility depend on the supplier’s terms. Some providers allow free cancellation up to a certain date; others may charge fees or offer non-refundable rates.

3.3 Vacation Packages

Package cancellations may incur penalties from each supplier component (airfare, hotel, tours, etc.). Refunds will be issued after deducting these supplier charges.

4. Changes & Modifications

Date/Itinerary Changes: You may request changes (dates, routing, passenger names, etc.) subject to supplier acceptance and fare differences.
Change Fees: Airlines and other suppliers may impose change fees or price differentials that you are responsible for paying.
No-Show Policy: Failure to cancel or change before the travel date may result in complete forfeiture of the ticket or service value.

5. Refund Processing

Refund Requests: Must be made in writing through our customer service channels or the relevant supplier’s portal as instructed.
Processing Timeframe: Refund timelines vary by supplier. Typically, refunds to the original payment method take up to 60–90 days, though some airlines under U.S. regulations process refunds within 7 business days for card payments and up to 20 calendar days for other methods.
Method of Refund: Refunds are generally processed back to the original payment form unless otherwise agreed.

6. Supplier Penalties & Deductions

Third-Party Penalties: Supplier cancellation/change fees, non-refundable charges, or other penalties will be deducted from any refund amount due.
Service Fees: Our agency may charge a service or processing fee for handling cancellations and refunds, where applicable.

7. Special Situations

Flight Delays or Cancellations by Airline: Under U.S. Department of Transportation rules, if an airline cancels your flight or makes a significant schedule change, you may be entitled to a refund for the unused transportation, even on non-refundable fares.
Travel Insurance: If you purchased travel insurance, consult your policy for coverage on cancellations due to unforeseen circumstances.