Policy Overview
At Global Air Hub, we aim to provide clear and transparent information regarding cancellations, changes, refunds, and other post-booking requests. This policy explains the general conditions that may apply to travel services purchased through Global Air Hub or its travel partners.
Cancellation and refund eligibility depends on the type of travel service purchased, the applicable fare or supplier rules, the timing of your request, and any restrictions associated with the booking.
Airlines, hotels, car rental companies, cruise lines, tour operators, and other travel suppliers may have separate cancellation and refund policies. Those supplier rules may apply in addition to Global Air Hub's applicable service and processing fees.
Important: A cancellation request does not automatically guarantee a refund. Refund eligibility must be determined according to the applicable airline, supplier, fare, and service conditions.
Definitions
For purposes of this policy, the following terms generally apply:
Travel Services means airline tickets, hotel reservations, car rentals, vacation packages, cruises, tours, and other travel-related services booked through Global Air Hub.
Supplier means an airline, hotel, cruise line, car rental company, tour operator, insurance provider, or other third-party travel provider responsible for delivering the purchased service.
Non-Refundable means a fare or service that is not eligible for a refund under the applicable supplier rules or after a specified cancellation deadline.
Refundable means a fare or service that may qualify for a partial or full refund when cancelled according to the applicable terms and conditions.
Airline Ticket Cancellations
Airline tickets are subject to the fare rules and cancellation conditions established by the applicable airline. Before requesting a cancellation, travelers should review the fare conditions associated with their ticket.
Non-Refundable Tickets
If an airline ticket is identified as non-refundable, a voluntary cancellation generally does not qualify for a cash refund. Depending on the airline's rules, the traveler may instead receive an airline credit, eCredit, or other form of travel credit.
Refundable Tickets
Refundable tickets may qualify for a full or partial refund when cancelled within the applicable time period and in accordance with the airline's fare rules.
24-Hour Cancellation
Certain airline bookings may qualify for cancellation within 24 hours of purchase without a cancellation penalty, subject to applicable airline policies, booking conditions, and federal or other applicable regulations.
Please note: The 24-hour cancellation provision may not apply to every itinerary, supplier, fare, or booking circumstance. Eligibility will depend on the applicable rules governing your reservation.
Hotels, Cars & Other Travel Services
Cancellation and refund rules for hotels, car rentals, cruises, tours, and other travel services are determined primarily by the applicable supplier.
Some hotel and vehicle reservations may allow free cancellation until a specified deadline, while other reservations may be partially refundable or completely non-refundable.
If a cancellation request is submitted after the supplier's permitted cancellation period, the customer may be charged a cancellation penalty or may forfeit some or all of the amount paid.
Travelers should always review the cancellation deadline, refund conditions, and applicable supplier restrictions before completing a reservation.
Vacation Packages
Vacation packages may contain multiple travel components, including flights, hotels, transportation, tours, cruises, and other services.
Cancellation of a package may result in separate penalties or restrictions from individual suppliers. Refunds may therefore be calculated after applicable charges from airlines, hotels, tour operators, transportation providers, or other suppliers have been deducted.
The refund amount and cancellation conditions for a vacation package depend on the terms applicable to each component included in the booking.
Changes & Modifications
Travelers may request changes to eligible reservations, including travel dates, itinerary details, routing, passenger information, or other booking components. All requested changes are subject to supplier approval and applicable fare or booking conditions.
Changes may result in additional charges, including airline or supplier change fees, fare differences, taxes, service fees, or other applicable charges.
Global Air Hub cannot guarantee that a requested change will be available. Availability depends on the airline, hotel, car rental company, cruise line, or other relevant travel provider.
No-Show Bookings
Failure to cancel or modify a reservation before the applicable deadline may be treated as a no-show. A no-show may result in the loss of the ticket or service value and may make the reservation ineligible for a refund or future changes.
Refund Processing
Refund requests must be submitted through the applicable Global Air Hub customer service channel or through the supplier's designated process when instructed.
Once a refund request has been received, Global Air Hub may need to verify the booking, review the applicable fare rules, obtain approval from the supplier, and process the refund according to the supplier's procedures.
Refund processing times vary depending on the airline, supplier, payment method, banking institution, and other factors. In some cases, refunds may take several weeks to appear on the original payment method.
Unless otherwise agreed or required by applicable law, approved refunds are generally returned to the original form of payment used for the booking.
Refund timing: The time required to receive a refund is controlled in part by the applicable supplier and financial institution. A refund request being approved does not necessarily mean that the funds will appear immediately in your account.
Supplier Penalties, Service Fees & Deductions
Any refund issued to a traveler may be reduced by applicable cancellation penalties, change fees, supplier charges, non-refundable amounts, or other deductions imposed under the terms of the booking.
Global Air Hub may also charge applicable service or processing fees for handling cancellation, modification, exchange, refund, or other post-ticketing requests.
Global Air Hub service fees are separate from airline, hotel, cruise, car rental, government, airport, or other third-party charges.
The amount ultimately refunded will depend on the amount approved by the applicable supplier after all permitted deductions and applicable service charges have been considered.
Important: A refund of the underlying travel service does not necessarily mean that all Global Air Hub service or processing fees will also be refunded.
Special Situations
Airline-Initiated Cancellations
If an airline cancels a flight or makes a significant schedule change, travelers may have refund or alternative travel options depending on applicable airline rules and consumer protection requirements.
Where applicable, Global Air Hub may assist eligible travelers with requesting a refund, rebooking, or other available resolution from the airline.
Delays and Schedule Changes
Airline delays, route changes, missed connections, and schedule adjustments are generally governed by the airline's applicable policies. Travelers should contact Global Air Hub as soon as possible when assistance is required.
Travel Insurance
If travel insurance was purchased with your reservation, cancellation coverage may be available for qualifying circumstances. Travelers should review the specific insurance policy and contact the insurance provider regarding eligible claims.
Cancellation & Refund Communication
Global Air Hub may provide email confirmations and status updates regarding cancellation, change, and refund requests.
Customers should ensure that the contact information associated with their reservation is accurate and accessible so that important booking and refund communications can be delivered.
If you have submitted a refund request and have not received an update, please contact our support team with your booking details so that the status of the request can be reviewed.
Contact Global Air Hub
Our travel support team is available to assist with cancellations, booking changes, refund requests, refund status updates, and general questions about your reservation.