Cancellation and Refund Policy

At Globalairhub.com, we aim to ensure that our customers are completely satisfied with their bookings and purchases. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed for the services and products offered through our website.

By making a purchase or booking with Globalairhub.com, you agree to the terms of this policy. Please review it carefully before completing any transactions.

1. Cancellation Policy

1.1 Flight Booking Cancellations

If you wish to cancel a flight booking made through Globalairhub.com, the cancellation terms will be subject to the airline's cancellation policy. Some airlines may allow cancellations with a full or partial refund, while others may offer no refund or charge a cancellation fee. We recommend reviewing the airline’s specific cancellation policy at the time of booking.

1.2 Hotel Reservations

For hotel bookings made through Globalairhub.com, cancellation policies will depend on the hotel’s terms and conditions. Each hotel has its own cancellation rules, which will be made available to you before completing the reservation. Please refer to the hotel's cancellation policy in your confirmation email for details on refund eligibility or fees.

1.3 Other Services

For other services such as car rentals, tours, or activity bookings, the cancellation policy will depend on the provider’s terms. Cancellation fees, deadlines, and the eligibility for a refund will be detailed at the time of booking.

1.4 Non-Refundable Services

Some bookings or services may be marked as non-refundable. In these cases, no refund will be provided if you choose to cancel. These terms will be clearly stated at the time of booking.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued for cancellations that meet the terms outlined in the respective provider's cancellation policy. For example, if a flight or hotel booking is eligible for a refund under the airline's or hotel's policy, a refund may be processed accordingly.

• Flight Bookings: Refund eligibility will depend on the airline’s policy. Once a cancellation is processed, it can take up to 14 business days to receive the refund, depending on the airline’s refund processing time.
• Hotel Bookings: Refunds will depend on the hotel’s cancellation policy. If eligible for a refund, it may take 7-10 business days to process the refund, depending on the hotel's terms.
• Other Services: The refund process for car rentals, tours, or other activities will be subject to the cancellation policy of the service provider.

2.2 Refund Method

Refunds will be processed to the original method of payment. Please note that some providers may deduct a cancellation fee from the refund amount. The refund processing time may vary depending on your payment method, but it typically takes 5-14 business days to receive a refund.

2.3 Non-Refundable Purchases

Certain services or products, including those marked as “non-refundable,” will not be eligible for a refund under any circumstances. These will be clearly indicated during the booking or purchasing process.

2.4 Partial Refunds

If you are eligible for a partial refund (such as in the case of a partial cancellation), the amount refunded will be adjusted based on the terms outlined by the service provider or vendor.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

• Contact Customer Support: Reach out to our customer support team by email at [Your Email] or by phone at [Your Phone Number]. Include your booking reference number, details of your cancellation request, and any other relevant information.
• Provide Documentation: In some cases, you may need to provide additional documentation, such as proof of the booking or confirmation email, to process your cancellation or refund request.
• Processing Time: Once we receive your request, we will initiate the cancellation and refund process according to the applicable policy. Please allow up to 14 business days for the completion of the process.

4. Exceptions and Special Circumstances

4.1 Force Majeure

In the event of unforeseen circumstances such as natural disasters, political unrest, or other emergencies that prevent travel or make services unavailable, we will do our best to assist in rebooking or providing refunds where possible. In these cases, our ability to offer a full refund may depend on the policies of the service providers involved.

4.2 Changes in Travel Plans

If your travel plans change due to personal reasons, we will assist with the cancellation process, but it will be subject to the service provider’s cancellation terms. Please check with our customer service team for any potential options available for your specific situation.

4.3 Exclusions

Certain services may not be refundable under specific circumstances, including but not limited to:

• Non-refundable airfare or hotel bookings
• Bookings made using promotional or discount codes
• Services or products that have already been partially used (e.g., non-refundable event tickets)

5. Contact Us

If you have any questions or concerns regarding cancellations, refunds, or any other aspects of our policy, please don’t hesitate to contact us:

• Globalairhub.com
• Email: info@GlobalAirHub.com
• Phone: +1-833-905-3338
• Address: 6 Granger Avenue, Toronto, Ontario M1K 3L2